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Frequently Asked Questions

We know inviting a service professional into your home requires trust. Below are answers to the most common questions our customers ask—so you can feel confident, informed, and prepared before you book.

Booking & Scheduling

Question 1: How do I schedule a service?

You can request a service online through our [Book a Service] page or by calling us directly. Once we receive your request, we’ll confirm the details, provide upfront pricing, and schedule your appointment.

Question 2: Do you offer same-day or next-day service?

We do our best to accommodate urgent requests. While same-day appointments aren't guaranteed, we often have next-day availability depending on your location and the service needed.

Question 3: Can I reschedule or cancel an appointment?

Yes. We ask for at least 24 hours' notice for cancellations or reschedules. Contact us by phone or email and we’ll adjust your appointment without penalty.

Pricing & Payment

Question 4: Do you provide free estimates?

Yes. Most services include a free, no-obligation estimate before any work is performed. For jobs that require in-person assessment (like roofing or cleanouts), we may schedule a quick walk-through.

Question 5: How much do your services cost?

Each service has a general starting price listed on our website. Final pricing depends on factors like square footage, condition, and scope of work. We always provide a quote before starting.

Question 6: What forms of payment do you accept?

We accept major credit cards, debit cards, and contactless payments. Payment is due upon completion of the service unless alternate arrangements are made in advance.

Services & Work Quality

Question 7: Are your technicians trained and insured?

Absolutely. All of our service professionals are thoroughly trained, background-checked, and covered by liability insurance. We treat your home with the same respect and care we would our own.

Question 8: What happens if I’m not satisfied with the service?

We stand by our 100% Satisfaction Guarantee. If something isn’t right, we’ll fix it—no hassle, no runaround. Your peace of mind is our priority.

Question 9: Do you use your own tools and supplies?

Yes. Our team arrives with all necessary tools, equipment, and materials to complete the job efficiently. For some specialty installations, we may coordinate with customer-supplied products if preferred.

Locations & Service Area

Question 10: Where do you provide service?

We currently serve Cleveland County, Rutherford County, and Lincoln County in North Carolina. If you’re just outside these areas, reach out—we may be able to help.

Question 11: Do you charge extra for travel?

No. As long as you're within our listed service areas, there are no additional travel or trip fees.

Service Types & Custom Jobs

Question 12: Do you offer bundled services or maintenance plans?

Yes. We offer seasonal home service plans and bundled discounts for customers who schedule multiple services at once. Ask us about current offers when booking.

Question 13: Can you handle unique or custom projects?

We can handle most minor repairs, cleanouts, and home maintenance tasks. If it falls outside our scope, we’ll be honest and refer you to a trusted partner when possible.

Safety & Home Care

Question 14:Do I need to be home during the service?

For most indoor services, yes. For outdoor work (like pressure washing or gutter cleaning), you don’t need to be present—as long as we have access to the work area and clear instructions.

Question 15: How do you ensure safety inside my home?

Our team wears protective gear as needed, uses safe cleaning products, and follows strict protocols for cleanliness and conduct. We respect your home and your space.